What communities built, in their own words
Continuums of Care and housing agencies describing what they centralized, what it took, and what changed afterward — named, quoted, and specific.
Every story here is a real community, named, describing work they actually did. None of them is a testimonial written for a brochure: the quotes come from the people who ran the implementation, and the numbers are theirs.
The pattern that recurs is centralization — one landlord engagement service, one housing search, or one rental assistance administration function operating across providers that previously each ran their own. What differs is the starting point, the funding, and the politics of getting several agencies to share a process.
If you are weighing the same move, these are the closest thing to a reference call you can read at your desk.
Start here
The pieces worth reading first.
In its first year, RentSelect brought more than 90 landlords and 29,000 units onto one shared platform serving 25+ partner agencies — so when new subsidies arrived, the landlord network was already there.
Unlocked covers what changes when housing assistance programs are built on a consistent operational standard — not what communities intend, but what the work actually looks like once the structure is in place.
In most communities, landlord engagement starts and ends with whoever picked up the phone last. Partnership Home recognized this as a system design problem — and built a centralized model where property relationships became system assets instead of individual ones.
Every community here started where you are: several agencies, several spreadsheets, and no shared view of which units were actually available this morning.
Starting from zero in August 2024, NMCEH built a vetted landlord network serving 15 agencies and more than 100 case managers — and cut average housing search time nearly in half.
The CNY CHANCE program, powered by Padmission Connect, surpassed its first-year housing placement goal in just nine months through structured system-level coordination.
Building trust, system capacity, and faster rehousing through shared infrastructure.
How RentConnect uses Padmission Connect to coordinate landlord relationships, unit access, and housing search across 30 partner agencies.
Common questions
Which communities use Padmission?
Continuums of Care and housing agencies in 23 states. The stories below name them — Montgomery County, Albuquerque, Syracuse, Indianapolis, Cincinnati, Los Angeles and others — and describe what each one centralized.
What results have communities seen?
They vary by starting point and are stated in each story rather than averaged here. NMCEH cut housing search time from 90 days to 46. RentSelect brought 90+ landlords and 29,000 units onto one platform across 25+ partner agencies in its first year.
Are these written by Padmission or by the community?
The quotes come from the people who ran each implementation, and the numbers are theirs. Nothing is composed for a brochure, and no example describes an organization that did not agree to be named.
Landlord engagement
How Continuums recruit, track and keep the property owners who lease to people leaving homelessness — one relationship record for the whole community rather than a spreadsheet per agency.
Go to landlord engagementHousing program administration
Eligibility, income examinations, rent calculation, inspections, payments and the record that has to hold up afterward — the work between the tools, and who keeps it correct when the rules change.
Go to housing program administrationTalk to a community already doing this
We can put you in touch with a Continuum running the thing you are considering, and walk through what the first ninety days looked like.