Enhanced Unit Reservation and Case Manager Inquiry Process
In many homelessness response systems, housing locators identify and hold units before a household is ready to submit an application. These unit reservations—sometimes called unit holds, or master contracted units—sit at a critical junction between landlord engagement and case manager action. They are time-bound, relationship-sensitive, and often governed by informal norms rather than shared records.
Because of that, reserved units are frequently the most actionable housing options […]
