Director of Product and Customer Experience at Padmission

About Daniel Davis

Daniel is the Director of Product and Customer Experience at Padmission where he helps Connect communities implement centralized landlord engagement and increase their impact. He has experience in landlord engagement, housing program administration, and supportive service programming. Though life has taken him to Boston, New York, San Francisco, and the midwest, Daniel lives in his native Phoenix with his partner and kids. Daniel is also an avid cyclist, tobacco pipe maker, and Jeep addict.

Introducing Journey’s Property Owner & Manager Portal — Here’s What It Enables for Your Program

Introducing Journey’s Property Owner & Manager Portal — Here’s What It Enables for Your Program

TL;DR

Staff inquiry burden — When property owners can’t see their own payment status, they call your staff. Journey’s new Property Owner & Manager Portal redirects that contact to self-service — without compromising household privacy.
Faster hold resolution — Owners can see exactly what document is missing and upload it directly. The communication loop shortens from days to hours.
Compliance trail by design — Every portal action is logged and […]

By Daniel Davis|2026-04-21T16:38:41-07:00April 21st, 2026|Data, Reporting & Technology in Homeless Services, Product Updates & New Features|0 Comments

How Padmission Journey Helped HOM, Inc. Transform Rental Assistance Administration in Los Angeles

How Padmission Journey Helped HOM, Inc. Transform Rental Assistance Administration in Los Angeles

Unlocked covers what changes when housing assistance programs are built on a consistent operational standard — not what communities intend, but what the work actually looks like once the structure is in place. Each piece describes a real implementation: initial condition, what was broken, what changed, and how the work shifted as a result.

For our […]

By Daniel Davis|2026-03-30T10:44:13-07:00March 25th, 2026|Data, Reporting & Technology in Homeless Services, Rental Assistance Administration & System Design|Comments Off

Unlocked: How Syracuse Designed Centralized Landlord Engagement For System-Level Coordination

Unlocked: How Syracuse Designed Centralized Landlord Engagement For System-Level Coordination

The Unlocked Series highlights how Continuums of Care are structuring centralized landlord engagement and housing search as coordinated system functions—moving beyond fragmented workflows toward shared infrastructure that supports consistent housing access.

In Central New York, that shift is already producing measurable results. The CNY CHANCE program (Centralized Housing Assistance and Network for Community Engagement), powered by Padmission Connect, has surpassed its first-year housing placement […]

By Daniel Davis|2026-03-24T09:31:26-07:00March 24th, 2026|Landlord Engagement & Partnerships|Comments Off

Centralized Landlord Engagement for Continuums of Care (CoCs)

Centralized Landlord Engagement for Continuums of Care (CoCs)

A Structural Guide to Building Scalable Housing Access

Landlord engagement is one of the least discussed but most consequential functions inside a homelessness response system. For Continuums of Care (CoCs)— the regional systems responsible for coordinating federal homelessness funding and housing programs — the ability to recruit, maintain, and coordinate relationships with property owners and operators ultimately determines whether rental assistance programs translate into real housing placements. When landlord engagement […]

By Daniel Davis|2026-03-13T09:17:24-07:00March 12th, 2026|Landlord Engagement & Partnerships|2 Comments

Enhanced Unit Reservation and Case Manager Inquiry Process

Enhanced Unit Reservation and Case Manager Inquiry Process

In many homelessness response systems, housing locators identify and hold units before a household is ready to submit an application. These unit reservations—sometimes called unit holds, or master contracted units—sit at a critical junction between landlord engagement and case manager action. They are time-bound, relationship-sensitive, and often governed by informal norms rather than shared records.

Because of that, reserved units are frequently the most actionable housing options […]

By Daniel Davis|2026-02-18T16:36:51-07:00February 10th, 2026|Product Updates & New Features|Comments Off

Native Mobile App for Inspections in Padmission Journey

Native Mobile App for Inspections in Padmission Journey

Inspections for rental assistance programs—such as Housing Quality Standards (HQS), with NSPIRE standards forthcoming—are a core program requirement. They help confirm that rental units are safe, sanitary, and suitable for occupancy, while also creating a shared record of a unit’s condition and amenities that protects participants, landlords, and administering agencies.

Padmission Journey now includes a native mobile inspections application, available through both the Apple […]

By Daniel Davis|2026-02-18T16:38:22-07:00January 30th, 2026|Product Updates & New Features, Rental Assistance Administration & System Design|Comments Off

Unlocked: How Indianapolis Centralized Rehousing Through HomeNow Indy

Unlocked: How Indianapolis Centralized Rehousing Through HomeNow Indy

Breya Birdsong (fourth from the left) and the RDOOR team receive formal recognition for the impact they have had creating and implementing HomeNow Indy. Birdsong, VP of Rental Assistance Programs, shares her expertise and experience in this article.

Building trust, system capacity, and faster rehousing through shared infrastructure

In our Unlocked series, we highlight communities that have rethought how housing systems operate—moving away […]

By Daniel Davis|2026-02-18T16:52:40-07:00January 28th, 2026|Housing Search & Navigation, Landlord Engagement & Partnerships|Comments Off

Building Shared Understanding in Housing Search: New Help Center Guides in Padmission Connect

Building Shared Understanding in Housing Search: New Help Center Guides in Padmission Connect

Housing search and landlord engagement workflows rely on shared understanding across roles. When guidance lives in disconnected documents, inboxes, or institutional memory, systems become vulnerable to staff turnover and inconsistent practice.

Padmission Connect includes built-in Help Center Guides that sit alongside landlord engagement and housing search workflows, providing role-specific guidance without removing local ownership over process or policy.

When Guidance Is Fragmented, Systems Slow […]

By Daniel Davis|2026-02-18T16:47:07-07:00January 14th, 2026|Housing Search & Navigation|Comments Off

Unlocked: How Cincinnati’s CoC Centralized Housing Navigation and Opened More Doors for Households in Need

Unlocked: How Cincinnati’s CoC Centralized Housing Navigation and Opened More Doors for Households in Need

In communities across the country, decentralized landlord engagement has long created bottlenecks: duplicated cold calls, missed unit opportunities, siloed relationships, and clients stuck with too few options. Cincinnati and Hamilton County decided to change that.

In this second installment of Unlocked, our series highlighting communities that are expanding housing access by centralizing landlord engagement, we spoke with Strategies to End Homelessness (STEH) and their RentConnect Manager, Tiffany Gehrlich, […]

By Daniel Davis|2026-02-18T16:55:08-07:00December 4th, 2025|Housing Search & Navigation, Landlord Engagement & Partnerships|Comments Off

Empowering Client Choice with Padmission Connect

Empowering Client Choice with Padmission Connect

In communities across the country, Padmission Connect is helping housing programs put choice back into the hands of the people they serve. With interactive housing search tools, participants and their case managers can work together—within one secure system—to identify housing that truly fits a participant’s needs, supports, and daily life.

This isn’t simply about locating an available unit. It is about helping people find the right home in the right […]

By Daniel Davis|2026-03-16T17:08:00-07:00November 24th, 2025|Housing Search & Navigation|Comments Off